• Resident Services Coordinator

    IMT Cool Springs
    201 Gillespie Dr.
    Customer Service
    Regular Full-Time
    Req No.
    Postal Code
  • Company Overview

    IMT Residential is a nationwide, multi-family residential investment and property management firm headquartered in Sherman Oaks, California. We are a rapidly growing company always looking to match great talent with our varied career opportunities.


    Founded in 1992 and recognized as a leader in the property management business with over 20,000 units owned and managed, IMT continues to innovate and set new standards for excellence in our field. The IMT team-oriented working environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a robust benefits package and career growth potential.


    IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable.

    That describes who we are.


    Apply today to experience the IMTeam difference!

    Job Location Details

    We are hiring a Resident Services Coordinator for IMT Cool Springs, 860-unit community in Franklin.


    IMT Cool Springs Front Property 


    IMT Cool Springs Leasing Office 


    Cool Springs spa

    Position Overview

    As the Resident Services Coordinator you will provide outstanding customer service to our residents.   Your objective is to drive resident satisfaction and retention.  Being helpful and responsive to residents’ needs will help ensure that they experience a high quality of community living and feeling of home.  Utilizing strong organizational and follow-up skills, you will be an integral part of helping the Resident Services Associate, Service Manager and Assistant Community Manager achieve their goals.

    • Drive resident satisfaction - Communicate with residents on a daily basis in person, by phone and by email regarding property, repairs, rent, policies, etc.  Listen and respond to requests, concerns and comments.  Resolve or assist with the resolution of problems as they arise and ensure that appropriate follow up has occurred. 
    • Assist Service Manager in managing resident service requests - Assist the Service Manager by acting as the point of contact for residents and vendors regarding service to the community.  Take requests for service from the residents, coordinate the service with the service team, and document it in the MRI software system.
    • Assist with achieving occupancy goals - Assist the Resident Services Associate with lease renewals to ensure a high resident retention rate.  Communicate with residents about the renewal process and assist with the administration. 
    • Assist with maximizing revenue - Assist the Assistant Community Manager with collecting rent from the residents.
    • Additional projects and/or duties as assigned by the Community Manager and Service Manager

    Please apply if you have:

    • 1+ years customer service experience
    • Basic maintenance knowledge is a plus
    • The ability to connect with a variety of people
    • Exceptional verbal and written communication skills
    • Strong organizational and multi-tasking skills
    • The ability to work well in a fast paced environment
    • The ability to work well within a team setting
    • A positive attitude, and the desire to learn and develop your skills


              2018-multifamily-bpw 250

              2017 Multifamily 250

               Best First Places 5


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